- 1
Real-Time Tracking of Order Status
The after-sales team provides feedback on order progress 24 hours a day. - 2
Handling of Quality Issues
If quality problems are found within 30 days after the goods arrive, customers can negotiate for replenishment or refund (photos/videos of the problematic products are required).
Handling Process: A dedicated staff will review the issue and communicate for handling within 24 hours. - 3
VIP Customization Service for Regular Customers
Regular customers can enjoy simplified procedures for their second customization, along with a "Regular Customer Discount" and free sample making.
EXCHANGE & RETURN
I ordered wrong products.
We are committed to ensuring your complete satisfaction with our false eyelashes. If for any reason you are not happy with your purchase, we offer a hassle - free return and refund policy within 30 days of purchase.
I received a wrong product.
We are committed to ensuring your complete satisfaction with our false eyelashes. If for any reason you are not happy with your purchase, we offer a hassle - free return and refund policy within 30 days of purchase.
Shipping Costs for Returns
We are committed to ensuring your complete satisfaction with our false eyelashes. If for any reason you are not happy with your purchase, we offer a hassle - free return and refund policy within 30 days of purchase.
Handling of Quality Issues If quality problems are found within 30 days after the goods arrive, customers can negotiate for replenishment or refund (photos/videos of the problematic products are required). Handling Process: A dedicated staff will review the issue and communicate for handling within 24 hours.
